Whistleblower Hotline

Our Commitment

Pembina is committed to the highest standards of professional and ethical conduct in all activities. Our Code of Ethics guides our conduct and helps us make the right decisions. It reflects our core values:

  1. Safe
    We care for each other.
  2. Trustworthy
    We have each other's backs.
  3. Respectful
    We seek to be gracious and kind.
  4. Collaborative
    We are great together.
  5. Entrepreneurial
    We create to succeed.

Pembina encourages an environment of open, honest communication. If you suspect a violation of our Code of Ethics, or are aware of any matter that has the potential to harm people, property or Pembina’s reputation – let us know.

We value the feedback of our personnel, stakeholders and community partners.

Pembina’s Whistleblower Hotline

Pembina’s Whistleblower Hotline is hosted by a third-party service provider; EthicsPoint.

EthicsPoint provides a confidential, accessible tool for anyone wanting to report a concern, or ask a question. You can make a report anytime and you may do so anonymously.

You are encouraged to report your concern as soon as you are made aware of the issue. All reports will be promptly and thoroughly investigated in accordance with Pembina’s Whistleblower Policy.

See the FAQs link above for more information.

To Make a Report

After you complete your report you will be asked to choose a password and you will be assigned a unique code called a “Report Key”. Write this information down and keep it safe. After 5-6 days, select the “Follow-up on a Report” link at the top of this page and use your report key and password to view your report and check for a response from a Pembina representative.

EthicsPoint is NOT a 911 or Emergency Service:
Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities. For all concerns or issues related to Pipeline Operations and Maintenance, contact the Edmonton Control Centre at 1-800-360-4706.